Please find below important information regarding refunds, returns shipping and our terms and conditions of purchase.
Refunds & Returns
The following items are non-refundable:
- Instant Downloads
- Personalised Products
- Custom or Made to Order
- Sale Items
- Change of Mind
Damaged or Defective on Arrival
- contact must be made within 3 days of delivery
- please supply photos proof of damage/defective item
- once proof of damage is received, a new item will be posted free of charge (Australia only)
Instant Downloads
Your files will be available to download once payment has been received.
- purchase of a digital download is for personal use ONLY
- digital files cannot be redistributed to anyone
- re-selling of any digital file is NOT PERMITTED
- purchaser will not claim ownership of any digital file
- should the above terms be breached, the full extent of the law will be exercised
Shipping
- printed and shipped – non-personalised items:-
- – within 1-2 business days
- printed and shipped – personalised items:-
- – within 2-4 business days
ESTIMATED SHIPPING TIMES
Australia, New Zealand & Oceania: 1-5 business days
North America: 5-10 business days
Europe & Everywhere else: 5-15 business days
We’ll do my best to meet these shipping estimates, but cannot guarantee them.
CUSTOMS/IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply.
General
As standard practice, the following is not included in your purchase. Should you require further information, please contact us.
- picture frames
- accessories
- design changes
- size changes
Privacy Policy
We will only use your shipping and billing address, and contact information in the following way:
- to communicate with you about your order
- to fulfill your order
- for legal reasons (like paying taxes)
