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Shop Terms & Policies

Please find below important information regarding policies and terms.

 

SHIPPING

PROCESSING TIME

The time I need to prepare an order for shipping varies:

  • printed and shipped – non-personalized items:-
    – within 1-2 business days
    printed and shipped – personalized items:-
    – within 1-3 business days
  • personalized printables (digital):-
    – within 1-3 business days
  • photo collage art:-
    – a proof will be sent within 1-3 business days
    – once approved, within 1 business day
  • instant downloads:-
    – nil – access to files received immediately after payment clears

 

ESTIMATED SHIPPING TIMES

Australia, New Zealand & Oceania:

1-5 business days

North America:

5-10 business days

Europe & Everywhere else:

5-15 business days

I’ll do my best to meet these shipping estimates, but cannot guarantee them.

 

CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

 

 

INSTANT DOWNLOADS

TERMS OF SALE

  • digital downloads are non-refundable
  • purchase of a digital download is for personal use ONLY
  • digital files cannot be redistributed to anyone
  • re-selling of any digital file is NOT PERMITTED
  • purchaser will not claim ownership of any digital file
  • should the above terms be breached, the full extent of the law will be exercised

 

FILE DELIVERY

Instant Downloads

Your files will be available to download once payment is confirmed and cleared.  You will have two weeks to download your files.

Personalized Printables

Personalized digital files will be delivered to you electronically, direct to your inbox usually within 48-36 hours after purchase (mon-fri).  No physical item will be shipped.

 

PRINTING YOUR FILE/S

  • print on your home printer (use the highest quality setting).  I recommend using card stock or photo quality paper for best results
  • take to your favourite printing lab such as Kmart, Big W, Officeworks, Walmart or Staples

 

 

PICTURE FRAMES

Please note, picture frames, accessories or other decorative items on display are NOT included

 

PAYMENT OPTIONS

  • securely make credit card payments via PAYPAL
  • a PAYPAL account is not required to make a payment

 

 

RETURNS

The following items cannot be returned

Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:

  • custom or personalized orders
  • instant downloads
  • items on sale
  • change of mind

Damaged or Defective on Arrival

  • contact must be made within 3 days of delivery
  • please supply proof of damage/defective item via photo(s)
  • once proof of damage is received, a new item will be posted free of charge (Australia only)

 

 

PRIVACY POLICY

I will only use your shipping and billing address, and contact information in the following way:

  • to communicate with you about your order
  • to fulfill your order
  • for legal reasons (like paying taxes)

 

 

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