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INFO & POLICIES

Please find below important information regarding policies and terms.

SHIPPING

PROCESSING TIME

The time I need to prepare an order for shipping varies:

  • printed and shipped – non-personalized items:-
    – within 1-2 business days
    printed and shipped – personalized items:-
    – within 1-3 business days
  • personalized printables (digital):-
    – within 1-3 business days
  • photo collage art:-
    – a proof will be sent within 1-3 business days
    – once approved, within 1 business day
  • instant downloads:-
    – nil – access to files received immediately after payment clears

ESTIMATED SHIPPING TIMES

Australia, New Zealand & Oceania:

1-5 business days

North America:

5-10 business days

Europe & Everywhere else:

5-15 business days

We’ll do my best to meet these shipping estimates, but cannot guarantee them.

CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. 

INSTANT DOWNLOADS

TERMS OF SALE

  • digital downloads are non-refundable
  • purchase of a digital download is for personal use ONLY
  • digital files cannot be redistributed to anyone
  • re-selling of any digital file is NOT PERMITTED
  • purchaser will not claim ownership of any digital file
  • should the above terms be breached, the full extent of the law will be exercised

FILE DELIVERY

Instant Downloads

Your files will be available to download once payment is confirmed and cleared.  

Personalized Printables

Personalized digital files will be delivered to you electronically, direct to your inbox usually within 48-36 hours after purchase (mon-fri).  No physical item will be shipped.

PRINTING YOUR FILE/S

  • print on your home printer (use the highest quality setting).  I recommend using card stock or photo quality paper for best results
  • take to your favourite printing lab such as Kmart, Big W, Officeworks, Walmart or Staples
  • for our customers in the USA, we have personally partnered up with Prints of Love and here’s why:
    – free shipping together with a speedy service
    – quality
    – ethical
    If you would like to visit there site, please use this link*:- Prints of Love

PICTURE FRAMES

Please note, picture frames, accessories or other decorative items on display are NOT included

 
 

PAYMENT OPTIONS

  • securely make credit card payments via PAYPAL
  • a PAYPAL account is not required to make a payment

RETURNS

The following items cannot be returned

Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:

  • custom or personalized orders
  • instant downloads
  • items on sale
  • change of mind

Damaged or Defective on Arrival

  • contact must be made within 3 days of delivery
  • please supply photos proof of damage/defective item 
  • once proof of damage is received, a new item will be posted free of charge (Australia only)

PRIVACY POLICY

We will only use your shipping and billing address, and contact information in the following way:

  • to communicate with you about your order
  • to fulfill your order
  • for legal reasons (like paying taxes)


*Kangaroo Kids Designs is a participant in affiliate advertising programs designed to provide a means for website owners to earn advertising fees by advertising and linking to websites offering such programs. See our disclosure for more information.

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